Web Site Terms and Conditions of Use

Welcome to Hope Reins. By accessing or using our website, Hope Reins Academy mobile application, or any related online services (collectively, the “Services”), you agree to these Terms of Use.

1. Acceptance of Terms

By accessing our Services, you agree to these Terms of Use and our Privacy Policy. If you do not agree, please discontinue use of the Services.

2. Use of Our Services

You agree to use our Services only for lawful purposes.

You may not:

  • violate any applicable laws or regulations;
  • interfere with the operation or security of the Services;
  • copy or redistribute website or app content for commercial purposes without permission;
  • attempt to gain unauthorized access to our systems;
  • upload malicious software or harmful content.

3. Intellectual Property

Unless otherwise noted, all content—including text, graphics, photographs, videos, curriculum, branding, logos, designs, downloadable resources, and software—is owned by Hope Reins or used with permission.

You may view, download, or print materials for your personal, educational, ministry, or nonprofit use only. Commercial use requires written permission.

4. Hope Reins Academy

Hope Reins Academy may be provided through a third-party platform, including GroupApp.

By using the Academy you acknowledge that:

  • additional third-party terms may apply;
  • your use of the Academy may be subject to GroupApp’s privacy practices;
  • Hope Reins may provide educational content, discussion forums, courses, events, messaging, and community features;
  • users are expected to communicate respectfully and in accordance with Christian values.

Hope Reins reserves the right to remove content or suspend accounts that violate these standards.

5. Donations

Donations made through our Services are generally considered charitable contributions and, unless otherwise required by law, are non-refundable.

Payment processing is handled by secure third-party providers. Hope Reins does not store complete payment card information.

6. User Accounts

Certain portions of the Services may require an account.

You are responsible for:

  • maintaining your password;
  • keeping account information accurate;
  • all activity occurring under your account.

7. Third-Party Services

Our Services may link to third-party websites, payment processors, social media platforms, or software providers.

Hope Reins is not responsible for the privacy practices, availability, or content of those third-party services.

8. Disclaimer

The Services are provided “as is” and “as available.”

Hope Reins makes no guarantees regarding uninterrupted access, accuracy, completeness, or availability.

9. Limitation of Liability

To the fullest extent permitted by law, Hope Reins shall not be liable for indirect, incidental, consequential, or special damages arising from use of the Services.

10. Changes

We may modify these Terms at any time. Continued use of the Services constitutes acceptance of any revised Terms.

11. Governing Law

These Terms shall be governed by the laws of the State of North Carolina, without regard to conflict of law principles.

12. Contact

Questions regarding these Terms may be directed to: suzanne@hopereins.org

Privacy Policy

Hope Reins respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Donation history
  • Volunteer information
  • Event registrations
  • Program participation information
  • Hope Reins Academy account information
  • Course progress within the Academy
  • Communication preferences

Automatically Collected Information

When you visit our website or use Hope Reins Academy, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referral source
  • Usage analytics
  • Cookies and similar technologies

How We Use Information

We use your information to:

  • provide our programs and services;
  • manage Hope Reins Academy;
  • communicate regarding courses, events, and ministry opportunities;
  • process donations;
  • issue tax receipts;
  • respond to inquiries;
  • administer volunteer opportunities;
  • improve our website and Academy;
  • analyze engagement;
  • maintain security;
  • comply with legal obligations.

Fundraising Communications

As a nonprofit organization, Hope Reins may use your contact information to:

  • share ministry updates;
  • communicate stories of impact;
  • invite participation in fundraising campaigns;
  • send newsletters;
  • request financial support;
  • inform you about volunteer opportunities;
  • invite you to events.

You may unsubscribe from fundraising or marketing emails at any time by clicking the unsubscribe link or contacting us directly.

Transactional communications related to donations, registrations, or account activity may still be sent.

Hope Reins Academy

Hope Reins Academy is powered through GroupApp and related service providers.

By using the Academy, information such as course enrollment, lesson completion, comments, discussion participation, messaging, and other learning activity may be collected to improve your experience and administer the platform.

Some information may be processed by GroupApp according to its own Privacy Policy.

Cookies

We use cookies and similar technologies to:

  • remember preferences;
  • improve website functionality;
  • understand website usage;
  • measure marketing effectiveness;
  • personalize content.

You may disable cookies through your browser, although portions of the Services may not function properly.

Analytics

We may use services such as:

  • Google Analytics
  • Meta Pixel
  • Google Ads
  • other analytics and advertising technologies

These services help us understand how visitors interact with our website and improve outreach.

Sharing Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate our ministry, including providers for:

  • payment processing;
  • email communications;
  • customer relationship management (CRM);
  • online learning platforms;
  • website hosting;
  • analytics;
  • fundraising software;
  • event registration.

These providers may access information only as necessary to perform services on our behalf.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

No internet transmission or storage system can be guaranteed completely secure.

Children’s Privacy

Hope Reins serves children and families.

Parents or legal guardians should provide information on behalf of minors where appropriate.

We do not knowingly collect personal information online from children under 13 without parental consent where required by law.

Your Choices

You may request to:

  • update your information;
  • correct inaccurate information;
  • unsubscribe from marketing communications;
  • request deletion of personal information where permitted by law.

State Privacy Rights

Residents of certain U.S. states may have additional rights regarding personal information, including rights to access, correct, or delete certain information, subject to applicable law.

Hope Reins will respond to qualifying requests as required by applicable law.

Changes to this Policy

We may update this Privacy Policy from time to time.

Contact

Questions regarding this Privacy Policy may be directed to: Suzanne@hopereins.org